Biologically Appropriate Raw Food for Pets

   Delivery FAQ

Where do you deliver to?

We deliver to the Greater Johannesburg and Pretoria region. We do arrange deliveries via airfreight and overnight courier to other parts of the country, but you will need to enquire with us for a quote.

How long does delivery take?

We send out deliveries either via same day courier (for orders under R600) or with our driver (for orders over R600). We deliver to specific areas on specific days, but courier orders can be sent any day of the week, you just need to let us know which day someone will be available at your delivery address between 14h00 and 17h30 to take receipt of your order. If we deliver ourselves, your order will usually arrive before 16h00 (depending on traffic of course), our driver deliveries take place by area to keep our delivery fee nominal and so orders we deliver ourselves will be dependent on the day we are in your area.

Our delivery days by area are as follows:
MONDAY – Sunninghill, Midrand, Kyalami, Lonehill, Fourways
TUESDAY – Sandton, Randburg, Craighall, Greenside
WEDNESDAY – Pretoria, Centurion
THURSDAY – Alberton, Boksburg, Benoni, Bedfordview, Norwood
FRIDAY – Sandton, Roodepoort, Johannesburg, Parktown

If I need my food in a hurry, what are my delivery options?

If you need food urgently then it would be best to place an order we can deliver via same day courier, we would suggest placing an order for between 3 and 6 1,5 Kg sized packs of food. Our polystyrene containers come in two sizes: option one fits between 3 and 5 tubs of 1,5 Kg food and a small packet of bones or treats; and option two fits 6 packs of 1,5 Kg tubs and a medium sized packet of bones and treats. We can ship up to 16 packs of 1,5 Kg food via courier, but this is shipped in a double walled box and not a polystyrene container.

What does delivery cost?

Deliveries over R1200 are free of charge. All other deliveries are charged a nominal delivery fee. Johannesburg  & Pretoria deliveries are R106 (whether delivered by ourselves or by same day courier).

Do you deliver to work addresses?

We will gladly ship to your daytime work address, we would just suggest you have a cooler box or bag handy to store your food in until you get home. If we deliver your order ourselves (over R600), we do not leave our bags behind and you can expect your order before 16h00. If your order is shipped via courier (under R600), it will be sent in an appropriate container and is usually delivered between 14h00 and 17h30.

What if I live a little further out of town?

If you live in an area that is a little more remote, but still within our delivery scope (and province), we can ship your order via overnight courier. We recommend ordering so that your food can be packed into a polystyrene container for transit, although these orders are stored in a freezer overnight by our courier. Examples of these areas include Hartebeespoort, Springs and Magaliesburg.

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